CANCELLATION AND RETURN POLICY
GENERAL INFORMATION ABOUT CANCELLATIONS AND REFUNDS
Our Policy regarding refunds will depend on the nature of the Cancellation or the reasons that are stated in the request for such refund.
Cancellations:
No refund will be made after 7 days before the booked date.
In case of Cancellation in a superior period of time will refund 50% of the cost of the reservation due to the expenses generated by the blocking dates.
Returns
The Accommodation Service is governed by the Cancellation Policy and the reasons in accordance with the provisions of article 45 of the Civil Code, is called force majeure or unforeseen event unforeseen that it is not possible to resist as a shipwreck, An earthquake, acts of authority exercised by public officials, etc. In this way, a fortuitous event or force majeure must be unimpeachable, that is, that it comes from a cause wholly alien to the will of the parties; Unpredictable, that is, it could not have been foreseen in ordinary calculations; And irresistible, that is to say, that it could not be avoided, even in the event of opposing the defenses ideal to achieve that objective.
In no case will any refund be made after the "Check in", being in this case accepted by the guest (s) the Terms and Conditions of your reservation. In addition, in cases where guests decide to stay in another establishment, no refund will be made.
Refunds (where applicable)
The payment made will be made through the Payment Methods accepted by our platform, where applicable and all return requirements are met.
It is necessary to have the reservation code provided by the means of the specific Platform where the Return has been made and the times may vary depending on the Provider.
If you are approved, then your refund will be processed and a credit will be automatically applied to your credit card or original method of payment, in a certain amount of days.
Late or lost refunds (where applicable)
If you have not yet received your refund, please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next step, contact your bank. It often takes some time before your refund is posted.
If you have followed all these steps and have not yet received a refund, please contact us at info@roomsalomons.com.
Items on sale (where applicable) Only items at a regular price will be refunded, unfortunately the products on offer can not be refunded.
Exchanges (where applicable) In case you do not have the Reserved Accommodation due to the realization of another Reservation through one of the Platforms in which we announce, it will be organized to perform an "Upgrade" of the Reserved Accommodation Category.
For example: You have made a reservation in a Basic room, and they are all occupied, we will look for you a Premium room for your convenience. These exchanges will depend on the Offers by Seasons, taking into account the possibility of Overbooking in high seasons.
For more information contact our Team.
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